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Customer Service
07:00 - 19:00;
00800 4508 4508 

General Terms and Conditions for the Online Shop

  1. § 1 Scope
  2. § 2 Contract conclusion
  3. § 3 Consumer’s right of return
  4. § 4 Prices
  5. § 5 Delivery
  6. § 6 Shipping options, costs and handling
  7. § 7 Payment, due date and default
  8. § 8 Offsetting
  9. § 9 Retention of title
  10. § 10 Liability for defects
  11. § 11 Collecting, processing, and using our clients’ personal information
  12. § 12 Applicable Law

§ 1 Scope

The following General Terms and Conditions, as amended on the date of order, shall exclusively apply to the business relationship between Supplies Distributors SA, of which the registered offices are located at rue Louis Blériot 5, 4460 Grâce-Hollogne, registered with the Liège Trade Registry under the No. 208.795, VAT No. BE 475.286.142 (hereinafter referred to as “SDSA,” “we,” “us”) and the Buyer. SDSA will not accept different terms and conditions of the Buyer, unless their validity had been approved by SDSA in writing.


§ 2 Contract conclusion

Orders may be placed exclusively online at the website of the Online Shop at Before placing the order the Buyer may review and change the order data at anytime. Orders of the Buyer constitute a binding offer to us to enter into a purchase agreement. However, orders may be placed and transmitted only, if the Buyer accepts these General Terms and Conditions by placing a checkmark in the appropriate check box, thereby including them into his offer. Once the Buyer has placed an order with SDSA, we will send him an e-mail confirming receipt and listing details of the order (confirmation of receipt of order). This confirmation of receipt of order does not constitute acceptance of the offer, but is only intended to inform the Buyer that we have received his order. A contract of sale comes about only when we ship the ordered product to the Buyer and confirm shipping with a second e-mail (shipping confirmation). No contract of sale comes about for products from one and the same order not listed in the confirmation of receipt of order. SDSA shall be the contracting party. SDSA does not offer products for purchase by minors.

Please note that all products will only be sold in normal household quantities. This applies to the quantities of ordered products that form part of one order as well as to the placement of several orders for the same product, each of which is for a normal household quantity.

The offer is only valid while stocks last. We reserve the right to make changes to and correct errors in our website.

§ 3 Consumer’s right of return

Regardless of your legal rights, offers you the following voluntary guarantee:

We want you to be fully satisfied with your purchase. If, for whatever reason, you are not satisfied with your purchase, you can return all items bought from the Online Shop that are unworn, unwashed and undamaged, and with the original labels attached, within thirty (30) days of receipt of the delivery. We will refund the full purchase price and pay for standard shipping costs. If you want us to replace the merchandise, please return the ordered merchandise to us and place a new order. The purchase price will be refunded using the same method of payment that was used to make the original purchase. If you return an item that was sent to you as a gift, we will issue the refund to the buyer.

In order to ensure that your return is processed quickly and efficiently, please contact Customer Care before returning any items.

Please proceed as follows:

  1. 1. Contact our Customer Care, free of charge, by calling 00800 4508 4508, to organize a return. Operating hours are Monday to Friday 07:00 – 19:00. Please have your order number on hand.
  2. 2. Please complete the return form that was sent to you with the merchandise and include it with your return.
  3. 3. Our Customer Care will arrange the return via postal service. We will send you a return confirmation email with instructions and a pre-paid return label to print.
  4. 4. You will then be able to drop your parcel at any Post office near you.
  5. 5. We will process your return as quickly as possible and refund the purchase price using the same method of payment that was used to make the original purchase as soon as we have received and inspected the returned item.

Please note that you will be responsible for the return shipping costs if you choose not to use the above-mentioned returns service provided by GoreApparel, unless we have delivered incorrect, damaged or faulty merchandise.

§4 Prices

The price of a product listed on the website includes VAT; but does not include shipping costs, bank and credit card fees (unless specified otherwise).

Once your payment data has been entered, the total price will be indicated on the final cart page. This price includes all applicable taxes (including VAT). It includes the product’s price as well as any shipping and delivery costs. Bank fees and fees, that become due when paying by credit card are not included in the price listed on the confirmation of receipt of order.

§ 5 Delivery

Information about delivery times is not binding. The Buyer shall not be entitled to compensation or contract cancellation due to a delay in delivery, unless the delay was caused by SDSA or a partner company, and can be attributed to intent or gross negligence. If the delay in delivery exceeds 30 days, the Buyer shall be entitled to withdraw from the contract.

If SDSA is unable to deliver the ordered merchandise through no fault of its own, because our supplier does not fulfil its contractual obligations, we shall be entitled to withdraw from the contract vis-à-vis the Buyer. In this case the Buyer will be advised immediately of the unavailability of the product. The Buyer’s statutory claims shall be unaffected thereby.

Insofar as it is impossible to effect delivery to the Buyer, because the delivered merchandise does not fit through the Buyer’s entrance door, front door, or the staircase, or because the Buyer cannot be found at the address he indicated, although the Buyer was apprised of the delivery date within a reasonable period of time, the Buyer shall bear the costs for the unsuccessful delivery.

§ 6 Shipping options, costs and handling

Our shipping options and costs for domestic deliveries:

Shipping Method Transit Time Price incl. VAT
Standard 2-3 Business Days £7.95
Express 1 Business Day £19.95

As a rule, all our shipments are handled by DHL. We do not handle deliveries to P.O. Box or Poste Restante addresses. New orders will only be dispatched if all previous shipments have been paid. You must notify the carrier of any transport damage as soon as you receive the merchandise.

We will process your order as soon as we receive it. As a rule, orders received before 14:00 will be handed over to DHL for shipment on the same day. Orders are only shipped on business days. Please note that the above mentioned transit times exclude weekends and public holidays.

§ 7 Payment, due date and default

The Buyer can choose between the following methods of payment:

  • PayPal: The amount will be debited from your bank account by PayPal.
  • Credit card (MasterCard, Amex, Visa) and Maestro Card: The amount will be charged to your credit or debit card when the merchandise is shipped.

If the Buyer is in default, SDSA shall be entitled to charge default interest in the amount of 5% p.a. above the base lending rate announced by the European Central Bank. If SDSA can prove that it incurred a higher damage caused by the default, we shall be entitled to assert these claims.

§ 8 Offsetting

The Buyer shall have the right to offset..

§ 9 Retention of title

The delivered merchandise shall remain the property of SDSA until payment is effected in full.

§ 10 Liability for defects

If the object of sale is defective, the statutory provisions shall apply. Warranty claims on the part of the Buyer may not be assigned. Unless specified otherwise below, further claims on the part of the Buyer – for whatever legal reasons – shall be excluded. Thus, SDSA shall not be responsible for damages that do not involve the delivery item itself; in particular, SDSA shall not be liable for lost profit or for other financial losses incurred by the Buyer. Insofar as the contractual liability by SDSA is excluded or limited, this shall also apply to the personal liability of employees, representatives or vicarious agents.

The aforementioned limitation of liability shall not apply to the extent that the cause of damage is based on intent or gross negligence, or if personal injury is involved. It shall also not apply, if the Buyer asserts claims regulated by law.

If supplementary performance was affected by way of replacement delivery, the Buyer shall be obligated to return the earlier delivered merchandise within 30 days to SDSA at the expense of SDSA. The defective merchandise must be returned based on the statutory provisions. SDSA reserves the right to assert damages under the conditions regulated by law.

The statute of limitations shall be twenty-four months, calculated from the date of delivery.

§ 11 Collecting, processing, and using our clients’ personal information

Information we receive from you help us personalize and continuously improve your shopping experience at the webshop. We use this information to process orders, deliver merchandise and provide services as well process payments (for purchases on account also for the required solvency checks). We also use your information to communicate with you about orders, products, services and marketing offers, as well as update our data sets and maintain and service your customer accounts and copy contents, such as for example wish lists, and recommend products or services to you that might be of interest to you. We also use your information to improve our online shop and our platform, guard against or discover misuse of our website, or enable third parties to implement technical, logistical or other services on our behalf.

Additional information about the type, scope, place and purpose of collecting, processing or using the personal data by us required for the implementation of orders, the registration for the e-mail notification service, the forwarding of the online review can be found in the privacy policy.

§ 12 Applicable Law

English law shall apply to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods (CISG). Brussels is agreed to be the place of jurisdiction, if the Buyer is not a consumer.

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