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General Terms and Conditions for the GoreApparel.co.uk Online Shop

Please note that any GORE BIKE WEAR® and GORE RUNNING WEAR® products that you purchase on this website are sold by Supplies Distributors SA, Belgium. Any sales of GORE BIKE WEAR® and GORE RUNNING WEAR® products conducted on this website are exclusively subject to the following General Terms and Conditions ("GTC") in the version currently in effect at the time an order is placed.

  1. § 1 Scope
  2. § 2 Conclusion of contract
  3. § 3 Right of withdrawal by the consumer
  4. § 4 Our voluntary returns guarantee
  5. § 5 Prices
  6. § 6 Delivery
  7. § 7 Shipping options, costs and processing
  8. § 8 Payments, due dates and delays
  9. § 9 Offsetting and retention
  10. § 10 Reservation of ownership
  11. § 11 Liability for deficiencies
  12. § 12 Applicable Law

§ 1 Scope

Supplies Distributors SA, located at Rue Louis Blériot 5, 4460 Grâce-Hollogne, registered in the Commercial Register Liège under the number 208.795, VAT number BE 475.286.142. (referred to as "SDSA," "we," or "us" in the following) conducts the sales at www.goreapparel.co.uk (this website) on its own behalf. SDSA will not recognise any deviating conditions from the purchaser, unless SDSA first agreed to their effectiveness in writing.

Contact
Email: customercare@eu.goreapparel.com
Free hotline: 00800 4508 4508, Monday to Friday from 7 a.m. to 7 p.m.

§ 2 Conclusion of contract

Orders may only be placed online on the website of the GoreApparel.co.uk online shop, at http://www.goreapparel.co.uk. The purchaser may view and modify order information at any time before the order is submitted. The order placed by the purchaser represents a binding offer to us for the conclusion of a purchase contract. However, this order can only be placed and submitted if the purchaser accepts this GTC by placing a check mark into the check box designated for this purpose, whereby the purchaser includes the GTC in his purchase request. When the purchaser places an order with SDSA, we will send an email that confirms that we have received the order and that lists the order details (order confirmation). This order confirmation does not represent an acceptance of the offer, but rather informs the purchaser of the fact that we have received the order. A purchase contract is only generated if we send the ordered goods to the purchaser within 5 days or confirm the shipping to him with a second email (shipping confirmation). No purchase contract will be generated for goods from the same order that are not listed in the shipping confirmation. SDSA is the partner to the contract. SDSA does not offer any goods for purchase by minors.

Please note that we only sell our goods in common household volumes. This refers both to the volume of ordered goods within one order and to the submission of multiple orders for the same good even if the individual orders are in a common household volume.

The offer is effective only as long as supplies last. Any transactions are subject to changes and human error.

§ 3 Right of withdrawal by the consumer

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail) to the following address. You may use the attached model withdrawal form, but it is not obligatory.

Supplies Distributors SA (S2)
GoreApparel Customer Service
Zoning Industriel Liege Logistics
Rue de L’Aeropostale , 1
4460 Grâce-Hollogne
Belgium

Please note that you will be responsible for the return shipping costs if you choose not to use the above-mentioned returns service provided by GoreApparel, unless we have delivered incorrect, damaged or faulty merchandise.

Email:customercare@eu.goreapparel.com
Free hotline: 00800 4508 4508, Monday to Friday from 7 a.m. to 7 p.m.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us to the following address, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

Supplies Distributors SA (S2)
GoreApparel Customer Service
Zoning Industriel Liege Logistics
Rue de L’Aeropostale , 1
4460 Grâce-Hollogne
Belgium

We will bear the cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

§ 4 Our voluntary returns guarantee

In addition to your right of withdrawal and your statutory rights, GoreApparel.co.uk offers you the following voluntary returns policy:

We want you to be happy with your purchase. If you are not happy with something that you have purchased at the GoreApparel.co.uk online shop, you can return the goods within thirty (30) days of receiving the delivery providing that they are in an unused, unwashed and undamaged condition with the original labels. We will refund the full purchase price including the standard shipping costs. If you wish to exchange the goods, please return the goods and place a new order with us. The purchase price will be refunded using the same payment method with which you placed the order. If you wish to return a gift, we will refund the purchase price to the purchaser.

In order to process your returned goods quickly, please contact our customer service team before returning the goods. Simply follow the following steps:

  1. 1. Please get in touch with our customer service team by telephone on the toll-free number 00800 4508 4508. The team are there for you Monday to Friday from 8 a.m. to 8 p.m. All you need is your order number/customer number in order to return the goods quickly and free of charge.
  2. 2. Please complete the attached returns form and include it when returning the goods.
  3. 3. Our customer service team will organise the return for you. We will keep you informed about the next steps by email and we will send you a postage label for returning the goods. Simply print this out free of charge and stick it on the parcel.
  4. 4. You can choose whether you hand in the parcel at the post office, a DHL Packstation or another DHL acceptance point.
  5. 5. As soon as we have received and checked your returned goods, we will process your returned goods as quickly as possible and will refund the purchase price to you using the same payment method with which you placed the order.

Please note that unless you use GoreApparel's free returns service as described above you must bear the postage costs for the returned goods, unless we have delivered incorrect, damaged or defective goods to you.

§ 5 Prices

The price of a good that is indicated on the website includes VAT, but does not include shipping costs or bank and credit card fees (unless otherwise indicated).

The final price including all applicable taxes (including VAT) will be indicated after you enter your payment data. This price includes the price of the good and any shipping and delivery costs. Bank fees and fees that are due in cases of payment with a credit card are not included in this price.

§ 6 Delivery

Any information on delivery dates are intended as estimation of delivery time frames. The purchaser has no claim to compensation or cancellation of the contract on the basis of delayed delivery, providing that the delay was not caused by SDSA or one of its partner companies with intent or as a result of gross negligence. If the delay to the delivery amounts to more than thirty (30) days, the purchaser has the right to withdraw from the contract.

Should SDSA be unable to deliver the ordered goods without being at fault, because our supplier did not fulfil his contractual obligations, we have the right to withdrawal from the purchase contract. In this case, the purchaser will be immediately informed that the ordered goods are not available. This does not affect the statutory claims of the purchaser.

Insofar as a delivery to the purchaser is not possible because the delivered good does not fit through the house door, house entrance or staircase of the purchaser, or because the purchaser was not present at the shipping address he supplied even though the delivery time was announced to the purchaser with appropriate notice, the purchaser will bear the costs for the unsuccessful delivery.

§ 7 Shipping options, costs and processing

Our shipping options and costs for domestic and foreign locations:

Shipping Method Transit Time Price incl. VAT
Standard 2-3 Business Days £4.95
Express 1 Business Day £9.95

Typically, all of our deliveries are handled by DHL. Shipments to post office boxes and for general post office delivery are not possible. No new orders will be delivered unless all previous deliveries have been paid for. The delivery company must be informed of any transport damages immediately after receipt of the goods.

We will process your order immediately after it is received. Orders received before 3 p.m. usually are forwarded on the same day to DHL for delivery. Orders are only shipped on business days. Please note that weekends and bank holidays must be added to the delivery period.

§ 8 Payment, due date and default

The purchaser may choose from the following payment options:

  • Prepayment: Delivery will only be initiated after receipt of payment to our account at BANK BNP Paribas Fortis, BE. If you chose this option, we will expect your payment within 14 days after receiving the order confirmation. Otherwise your order will be cancelled.
  • PayPal: Your account will be debited directly by PayPal.
  • Credit Card (Mastercard, Amex, Visa): Your credit card will be debited when the goods are shipped.

If the payment by the purchaser is delayed, SDSA has the right to charge interest on arrears at a rate of 5% above the annual base interest rate announced by the European Central Bank. If it can be proven that SDSA incurred greater damages due to the payment delay, we have the right to claim these.

§ 9 Offsetting and retention

The purchaser only has the right of offset if his counter-claims have been ascertained as legally valid or if they are undisputed by SDSA. Furthermore, he is only entitled to exercise a right to offset insofar as his counter-claim is based on the same contractual relationship.

§ 10 Reservation of ownership

The delivered goods remain the property of SDSA until they are paid in full.

§ 11 Liability for deficiencies

The statutory provisions apply in the case of deficiencies of the purchased good. The transfer of the warranty claims by the purchaser is precluded. Insofar as this is not provided for differently in the following, any further claims by the purchaser — no matter for what legal reasons — are precluded. SDSA therefore is not liable for damages that were not caused to the delivered good itself; in particular, SDSA is not liable for lost profits or any other financial damages to the purchaser. Insofar as the contractual liability of SDSA is precluded or limited, the same applies to the personal liability of employees, representatives or agents.

The aforementioned limitation of liability does not apply if the damages were caused by intent or gross negligence, or in cases of personal injury. It also does not apply if the purchaser raises claims under statutory provisions.

If SDSA is grossly negligent in violating an essential contractual obligation ("cardinal duty"), without which the implementation of the contract is unimaginable, the obligation to provide compensation for material damages is limited to damages that typically result in such situations.

If subsequent performance of the contract is made in the way of a substitute delivery, the purchaser is obligated to send back the initially delivered goods to SDSA within 30 days at the expense of SDSA. The return of deficient goods must be conducted according to the statutory provisions. SDSA reserves the right to claim compensation for damages according to the statutory provisions.

The warranty period is 24 months, starting on the delivery date.

§ 12 Applicable Law

German law applies, under exclusion of the UN Convention on the Sale of Goods (CISG). Munich is agreed upon as the place of jurisdiction, if the purchaser is not a consumer. The language of the contract is German.

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