If you have any question or need help with your account, you may contact us to assist you.
07:00 - 19:00;
00800 4508 4508
We want you to be completely satisfied with your purchase, but if something isn’t right, you may return merchandise in the original condition with original tags intact and the original return form within thirty (30) days of the date you received the item. We will refund your full purchase price including the standard shipping costs. Exchanges will be processed as a refund followed by a new order. Refunds will be made in the form of a credit to the payment method used for the purchase. If you are returning a gift, the purchaser will receive a refund on the original form of payment.
We ask that you contact our Customer Care Center to arrange for a prepaid pickup to return your item.
Simply follow the five easy steps below:
Contact our Customer Care, free of charge, by calling 00800 4508 4508, to organize a return. Operating hours are Monday to Friday 07:00 – 19:00.
Please complete the returns form that was sent to you with the merchandise and include it with your return.
Attach the return address label that was sent to you with the merchandise to the parcel.
DHL, our designated carrier, will then be in touch to arrange a collection at a time that suits you.
We will process your return as quickly as possible and refund the purchase price using the same method of payment that was used to make the original purchase as soon as we have received and inspected the returned item.
Please note that you will be responsible for the return shipping costs if you choose not to use the above-mentioned returns service provided by DHL, unless we have delivered incorrect, damaged or faulty merchandise.