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First introduced in 1978, GORE-TEX® fabric is created when we laminate our patented GORE-TEX® membrane to high performance textiles, which are then used by authorised garment manufacturers to make outerwear, accessories, and footwear.
The GORE-TEX® membrane has 9 billion pores per square inch, with each pore 20,000 times smaller than a water droplet. These tiny holes are too small for water and wind to pass through from the outside, which is how we can guarantee you'll stay dry and warm in a garment made with GORE-TEX® fabric. But these same pores are large enough for moisture vapor to pass through, so your body's perspiration is able to escape and you don't get clammy and uncomfortable.
GORE-TEX® fabric will last for many years. It's incredibly durable, and unlike other "waterproof/breathable" fabrics that can lose waterproofness after repeated laundering, flexing, abrasion, exposure to body oils or insect spray, the waterproofness and breathability of GORE-TEX® fabric is guaranteed under any conditions you may encounter.
Just put your GORE-TEX® garment in the washing machine in warm (104° F/40° C) water. Use powder or liquid detergent, don't use fabric softener and chlorine bleach. Then tumble dry on a normal warm setting and you're ready to go. That's it. Be sure to read the care tag in your garment for specific instructions.
Wash your garment as often as you need to. In fact, washing and tumble drying will actually help restore the water repellency performance of a GORE-TEX® garment.
Gore shell fabrics, the outermost fabric layer of a GORE-TEX® garment, are treated with an ultra thin polymer coating known as DWR, or durable water repellent. This coating causes water to bead up and roll off the outer layer of fabric, instead of being absorbed. Water repellent outer fabric provides additional insulation and prevents liquid from saturating your garment's outer fabric, a condition known as "wet out" that can make you feel damp and clammy. Your garment may even feel like it's leaking, although it's not. Regular wear and tear, plus exposure to dirt, detergents, and other impurities, causes DWR failure. The effective life of the DWR depends upon how you care for your garment and how rigorously it is used. The most effective way to maintain your garment's water and stain repellency is to wash, rinse, and put it in your dryer. Keep it clean! . Be sure to read the care tag in your garment for specific instructions.
You can totally restore the water repellency (DWR) by using a topical DWR treatment product for outdoor fabrics, available at outdoor retail stores. (Note: We do not recommend wash in treatments.) These special treatments help maintain and restore the DWR on the outer shell fabric of the product so that it remains water and stain repellent. Anyone can properly maintain the DWR. When water no longer beads on your garment's outer fabric, simply apply a topical DWR treatment product according to its directions.
If the inside of your GORE-TEX® garment feels damp, a leak could be the problem, or it could be time to renew the durable water-repellent (DWR) waterproofing. As the waterproofing on the outer material starts to wear off with increasing garment age , leaks can develop, particularly in the shoulder and upper back areas. Even though the inside layer of GORE-TEX® remains watertight, liquid can then be sucked into the outside material, creating a feeling of dampness and causing a loss of heat. See the section on renewing the waterproofing.
Seam tape is used to seal the tiny holes created by sewing when GORE-TEX® fabric is made into garments. These holes may be small, but they can cause leaks. We specially manufacture our own GORE-SEAM® Tape and regulate the seam taping process to ensure compatibility with our fabrics and ensure the durability of seam waterproofness.
GORE-TEX® fabric is available only to our licensed manufacturers, who create garments and footwear to our exacting standards.
The GORE-TEX® membrane won't deteriorate with time, and our garments are guaranteed to be durably waterproof and breathable. Please use common sense and wear your garment for its intended use; i.e, don't wear a lightweight cycling jacket on a backcountry camping trip. If you maintain your garment properly, you can expect it to last.
Go ahead admit it. You tested the limits of your GORE BIKE WEAR® or GORE RUNNING WEAR® product. Our products get that a lot, especially from us and they almost always pass with flying colors. But every once in a while, a small tear or puncture does occur.
In such cases you can trust our repair service partner Scottish Mountain Gear:
GORE BIKE WEAR® and GORE RUNNING WEAR® is offering a repair service in the UK for our GORE-TEX® and WINDSTOPPER® products. We are partnering with Scottish Mountain Gear, the leading UK repair and maintenance business for specialist outdoor gear since 1983.
We are working very closely with Scottish Mountain Gear supporting them with training and assisting them to assess clothing constructions, our raw materials as well as our understanding of quality.
With a number of keen cyclists and runners on their staff, they understand the importance of a quick turn around for cycling gear that is in constant use and they aim to turn repairs around within 7 days from acceptance of our quotation.
If you are looking for an estimated quotation for the repair of your GORE BIKE WEAR® or GORE RUNNING WEAR®, please use the online enquiry form, where you can upload photos of the damaged area/s - https://www.imagescotland.com/scottishmountaingear-enquiry-form.asp
Alternatively, you can telephone the local rate number 08453 30 31 40 or 0131 653 1316 and speak to one of their dedicated repair service team members.
If you would like to send your GORE BIKE WEAR® or GORE RUNNING WEAR® garment to Scottish Mountain Gear for repair, please, fill in the secure online booking form where you will be given a personal order number by accessing the following link - https://www.imagescotland.com/scottishmountaingear-booking-form.asp
You can request a repair cost confirmation for your approval prior to any work being carried out or give Scottish Mountain Gear the go ahead for the repair up to a maximum cost and you will even be provided with a postage label for your garment.
Please ensure that any products sent for repair are clean and dry and we would suggest sending your gear by Royal Mail Special Delivery for security purposes.
|Scottish Mountain Gear Limited|
|Contact: Gordon Grosset|
|The Repair Centre|
|Unit 17, Fisherrow Industrial Estate|
|Musselburgh EH21 6EH|
|Tel: 08453 30 31 40 (Local Rate)|
|Fax: 08453 30 31 70 (Local Rate)|
When the wind blows through a garment that's not windproof, it destroys the warm layer of air next to your skin — your microclimate. You start to feel uncomfortable almost immediately. Just think about how many times you've retreated indoors when the windchill temperature was minus 10° F/-23° C, even though the thermostat read 40° F/4° C. It's that windchill effect: it makes everything colder. With WINDSTOPPER® fabric, your clothing is totally windproof, so you can stay outdoors longer.
WINDSTOPPER® fabrics utilize an ultralight inner membrane technology that combines total windproofness with maximum breathability. Engineered for a wide range activities and weather conditions, our fabrics are so comfortable and versatile, they often become favorite everyday outdoor garments as well.
There are four basic categories of WINDSTOPPER® fabrics: WINDSTOPPER® Active Shells are the lightest, most packable garment offering total windproofness, maximum breathability and water resistance. WINDSTOPPER® Active Shells keep you comfortable for enhanced performance during highly aerobic activities. WINDSTOPPER® Soft Shells offer total windproofness and maximum breathability, combining the comfort of a soft mid-layer and the water resistance of a shell in one garment. WINDSTOPPER® Soft Shells keep you comfortable with the freedom of movement you need for enhanced performance in a wide range of activities and weather conditions. WINDSTOPPER® Technical Fleece provides more warmth and comfort than non-windproof fleece with less bulk by combining total windproofness and maximum breathability. WINDSTOPPER® Technical Fleece is effective as a mid-layer or outer layer, keeping you warm and comfortable in cool and windy conditions. WINDSTOPPER® Insulated Shells provide lightweight warmth by combining total windproofness, maximum breathability and water resistance. WINDSTOPPER® Insulated Shells are designed to keep warm air in and the cold wind out, while allowing perspiration to easily escape. They are ideal for cold and windy conditions.
No. Because our ultralight WINDSTOPPER® membrane technology is built right into the fabric, it retains its windproofness over use — even after 100 wash and dry cycles. Other windproof products, such as some microfibers, can lose windproofness after only one wash cycle.
WINDSTOPPER® garments are windproof and breathable. While water resistant, they are not waterproof. GORE-TEX® garments are waterproof, breathable, and windproof. Both fabrics are extremely durable.
Go to our website, and look under the Store Finder area to find dealers in your area. Please note that, while we make every effort to keep the information provided by our dealers up to date, we cannot guarantee that the dealer you choose will have the required garment in stock. Please make sure you make the appropriate selection fort the GORE BIKE WEAR® and/ or GORE RUNNING WEAR® brand. We advise you to contact the dealer by telephone first.
Hard-copy catalogs are supplied only to our specialist retailers, but an overview of our current collection is always available on the Internet. Our web pages are specifically designed for end users, and include a lot of information that is not provided in the retailer catalogs.
At the moment, there are no direct sponsorship arrangements for GORE BIKE WEAR® and/ or GORE RUNNING WEAR®. Your local retailer may be prepared to equip you with our products under a ‘Local Hero’ sponsorship deal. Please contact your retailer directly.
The product materials are shown on the garment care label.
All of the products in the current season’s line are shown in our Online Store, but you will not see past-season products. If you can’t find something on the site, try using the Search, starting with a specific name or term. If the Search does not return the right match (or any at all), it could be that we do not make that product any longer, or that it is not available for the season.
Gore’s policy is to address any complaints about GORE BIKE WEAR® and GORE RUNNING WEAR® products as quickly as possible, to ensure you remain satisfied with our products and services. Submit your complaint to the retail outlet where you purchased the product. Please, wash the garment and take it to the retailer, with your receipt, to enable the retailer to process your complaint.
Limited Warranty – Gore warrants that at the time of delivery, the products sold through GoreApparel.com, shall be free from defects in materials and workmanship and shall conform to Gore’s product specifications. Claims for defects must be received by Gore within six months from Gore’s delivery of the product on which the claim is based. Gore’s obligation hereunder is limited to the replacement of defective products or credit to you for defective products returned to Gore.
There are many ways to check the status of your order. Check the email account you used to place your order, and take a look at the order confirmation message you received. Click the link for `track my order'. If you created an account before or during the placement of your order, you may log into your account online on our home page and view your order history within `my account' section. If you have any questions or comments, feel free to contact our customer care team at CustomerCare@us.goreapparel.com or call us toll free at 00800 4508 4508 Mon-Fri 07:00 - 19:00.
When you place your order on GoreApparel.co.uk, your ultimate source for GORE BIKE WEAR® and GORE RUNNING WEAR® apparel, you'll be asked to select a shipping method. Most orders ship within one business day of the order being placed and take 2-3 business days to arrive by standard ground shipping.
In addition to your right of withdrawal and your statutory rights, GoreApparel.co.uk offers you the following voluntary returns policy:
We want you to be happy with your purchase. If you are not happy with something that you have purchased at the GoreApparel.co.uk online shop, you can return the goods within thirty (30) days of receiving the delivery providing that they are in an unused, unwashed and undamaged condition with the original labels. We will refund the full purchase price including the standard shipping costs. If you wish to exchange the goods, please return the goods and place a new order with us. The purchase price will be refunded using the same payment method with which you placed the order. If you wish to return a gift, we will refund the purchase price to the purchaser.
In order to process your returned goods quickly, please contact our customer service team before returning the goods. Simply follow the following steps:
Please get in touch with our customer service team by telephone on the toll-free number 00800 4508 4508. The team are there for you Monday to Friday from 7 a.m. to 8 p.m. All you need is your order number/customer number in order to return the goods quickly and free of charge.
Please complete the attached returns form and include it when returning the goods.
Our customer service team will organise the return for you. We will keep you informed about the next steps by email and we will send you a postage label for returning the goods. Simply print this out free of charge and stick it on the parcel.
You can choose whether you hand in the parcel at the post office, a DHL Packstation or another DHL acceptance point.
As soon as we have received and checked your returned goods, we will process your returned goods as quickly as possible and will refund the purchase price to you using the same payment method with which you placed the order.
Please note that unless you use GoreApparel's free returns service as described above you must bear the postage costs for the returned goods, unless we have delivered incorrect, damaged or defective goods to you.
Currently we ship to Austria, Belgium, France, Germany, Ireland, Italy, Luxembourg, Portugal, Spain, The Netherlands, United Kingdom and the United States. Please use the county selector to choose the correct site for your country.
GoreApparel.co.uk currently accepts Visa, MasterCard, Maestro and PayPal for all orders.